Please review First Commercial Bank's Mortgage Statement Guide.

The bill payment service withdraws the amount due from your account and sends a check to First Commercial Bank. This process may take approximately two weeks before the check posts to your account.

Payments without a mortgage coupon should be mailed to:

First Commercial Bank. Memorial City Mall

303 Memorial City Way, Houston, TX 77024

*Please include your loan number on the check

The transfer and sale of mortgages is common in the mortgage industry. It fulfills the need of investors and makes funds available for other homebuyers.

The Secure and Fair Enforcement for Mortgage Licensing Act of 2008, known as the SAFE Act, is a federal law designed to protect consumers and reduce fraud. The law requires every mortgage loan originator (MLO) to be registered in the Nationwide Mortgage Licensing System and Registry (NMLSR). Each registered MLO receives a unique ID number that never changes, even if the individual changes employers. This NMLSR ID makes it easier for consumers to find information on their MLOs.

An amortization schedule can be prepared that includes an additional $100 (or any other amount that you choose) to the monthly principal and interest payment.

If you would like a copy of the amortization schedule, please send us a written request (along with a $10 fee). The request should include your loan number, phone number, and the amount of additional principal to be paid each month.

Please send your check (made out to First Commercial Bank) and request to:

First Commercial Bank

Customer Service Research Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

Yes. As long as your attorney follows the procedures in the Office of Thrift Supervision Regulations (found at 12 C.F.R. 591 et seq).

It must be a revocable living trust, the property must be owner-occupied, and borrowers must be the beneficiary. Not meeting these requirements could cause the "due on sale" option to be exercised. Once the property is transferred into a revocable living trust, please fax to (888) 848-1071 or mail a copy of the Certificate of Trust and the Recorded Deed to:

First Commercial Bank

Research Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

You will need to refinance your mortgage. To speak with a First Commercial Bank loan officer about your refinance options, please call +1(601) 282-9653.

Your mortgage will be reported as delinquent any time a payment is made after the last business day of the month before the next payment due date. It is possible that an error occurred with the processing of your payment. For example, the payment could have been misapplied, or it might have been sent to the originating lender and not provided to First Commercial Bank in a timely manner.

Customer Service will complete a credit correction if the payment was determined to be on time. If you believe that your payment should not have been reported as delinquent, please complete the Credit Reporting Review Request Form. If you have any further questions, please call Customer Service at +1(601) 282-9653.

We order inspections to ensure the property is still occupied if the mortgage payment has not posted by the last business day of the month before the next payment due date.

The mortgage deed included in your closing package has a paragraph titled preservation of property, which states that any associated costs are to be paid by the borrower.

Various criteria must be met to qualify for a loan modification. To learn about your options, please call a loss mitigation representative at (800) 393-4887.

If the loan has a prepayment penalty, it will be indicated on the Truth-in-Lending and the addendum to the note. These documents are part of your closing package.

Please review First Commercial Bank's Servicing Fee Schedule.

Please review First Commercial Bank's Privacy Notice.

According to federal regulations, First Commercial Bank is required to provide clarification of your bank account category as either business or personal. When establishing the bank account(s) for your MyLoans account, please select business if your bank account was established for business purposes (ex: DBA account, business checking) or personal if your bank account was established for personal use (ex: personal checking, personal savings, money market account, etc.).

To access your loan information online, please sign up for MyLoans. If you recently closed your loan and signed up for MyLoans, you may not be able to view your loan information immediately. It can take up to four weeks from the loan closing date to set up your account so that it is viewable online. If it has been longer than four weeks since your closing date, please call Customer Service at +1(601) 282-9653 for assistance.

Two options are available to you. You can use the Forgot User Name or Forgot Password utilities in MyLoans or you can call our Customer Service Department at +1(601) 282-9653.

Navigate to “My Profile” and then to “Manage Bank Accounts.” You can add, change, or delete bank accounts, including changing AutoPay settings.

Change it in My Profile.

All mailing request changes take 24 hours to process, it will be pending until then.

To make a one-time payment in MyLoans:

1. On the Account Summary page, view your loan(s).
2. Click on “Make a Payment.” Follow three simple steps to make a payment:

Step 1: Choose a payment option, how much you’d like to pay, the date you’d like to pay it, and the bank account. Click “Continue.”

Step 2: Review your payment details. If you like what you see, great! After viewing the payment terms and conditions, check the box indicating that you have read and understood the terms for making the payment, and then click “Submit.” If you want to change something, click “Edit” next to the Payment Information. 

Step 3: View your payment confirmation.  You’re good to go! 

You can choose the month and the date of your choice. There are separate drop-down menus to select the month and date. However, if you have not made this month's payment yet, it will not provide the option to choose the following month. You should wait until after you have made the current month's payment to set up a recurring payment.

You can make additional principal payments once per day or part of your regular monthly payment. You may make a payment for up to $30,000 per day.

If you received a confirmation number and the payment was still rejected, please call First Commercial Bank Customer Service at +1(601) 282-9653, Monday – Friday, 7:30 a.m. - 8 p.m. ET and Saturday, 7:30 a.m. - 4 p.m. ET.

Yes. You may stop a duplicate payment on the scheduled date, up to 7 p.m. ET.

1. Navigate to “Payments”
2. Select “Scheduled Payments”
3. Payments that are in process are displayed under “One-time Payments.”
4. Find the payment you want to cancel. On the far right side of the payment line, select “Cancel” to cancel the payment altogether.
5. You will be prompted to review and confirm your changes.

You may order a payoff in one of three ways:

By logging onto MyLoans

By calling our automated system at +1(601) 282-9653,

By visiting a First Commercial Bank branch

Payoffs can be mailed to the address listed in our system at no charge.

Payoffs can be expedited and sent via fax or email. Fees incurred for an expedited payoff are as follows:

$0 for loans in New Jersey

$5 for FHA loans

$30 for all non-FHA loans

Representatives, such as mortgage companies and title companies, may order a payoff on your behalf provided you have granted them authorization.

Payoffs may incur a recording fee. This fee satisfies the cost of recording a mortgage discharge with your county.

A mortgage discharge will be prepared and mailed, or electronically delivered, to your county for recording within 30-90 days of the paid in full date. The original, recorded discharge will be sent to the mailing address on record at the time of payoff. To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. Representatives are available Monday-Friday, 7:30 a.m. - 8 p.m. and Saturday, 7:30 a.m. - 4 p.m. ET.

A lien termination statement and/or original certificate of title will be mailed within 21-30 days of the paid in full date. If you are in possession of the original certificate of title, it may be taken to any First Commercial Bank branch for release after 21 days of the paid in full date. To update your mailing address, please call our Customer Service Department at 800-968-7700. Representatives are available Monday-Friday, 7:30 a.m. - 8 p.m. and Saturday, 7:30 a.m. - 4 p.m. ET.

Payoff overpayments and/or escrow refunds will be mailed within 20 business days of the paid in full date. To update your mailing address, please call our Customer Service Department at 800-968-7700. Representatives are available Monday-Friday, 7:30 a.m. - 8 p.m. and Saturday, 7:30 a.m. - 4 p.m. ET. In the event of divorce, the refund will not be reissued in only one borrower's name. Both borrowers should endorse the check and disburse the proceeds according to their separation agreement. In the event of death, where there are two borrowers and only one is deceased, the surviving borrower should present the check and death certificate of the deceased borrower to their financial institution for payment. In the event of death, where there is only one borrower or two borrowers but they are both deceased, the successor-in-interest may request the refund be reissued in their name by faxing their request to 866-580-4755. The request must include the successor-in-interests contact information, copy of the borrower(s) death certificate(s) and Will, Administration, Testament and/or other legal documentation.

1. The Homestead Exemption must be approved by your tax office. 
2. The approval letter must be submitted to First Commercial Bank and contain the new tax amount and effective date. If your tax office has approved you for a Homestead Exemption, you should submit the approval letter to First Commercial Bank, including the new tax amount and effective date. Please note that First Commercial Bank cannot accept property value information. We must have the tax amount in order to make adjustments to your account. 
3. Once the documentation is received, the Tax department will adjust the tax amounts and, if applicable, request an escrow analysis (only if the new tax amount is lesser or greater by $250 or more). 

Mailing Address:

First Commercial Bank

Tax Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

Fax: +1(601) 282-9653

The type of tax bill you received will determine whether you need to forward that bill to us. You should either fax or mail only your delinquent tax bill.
 

Supplemental tax bills are not paid by First Commercial Bank. These will not be disbursed from the escrow account and are your responsibility to pay. 
 

Please mail to (and include you loan number):
 

First Commercial Bank

Tax Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

Fax: +1(601) 282-9653

The Cook County, Ill. tax office will submit your tax bill to us electronically. There is no need for you to forward your bill to us.

You may fax or mail the updated tax documentation to First Commercial Bank's tax department, including the new tax amount (not property value), effective date, and loan number. We cannot change the tax amounts and run a new analysis until the effective date of the exemption, or if the taxes have already been paid and the next due date supports the change date.

Mailing Address:

First Commercial Bank

Tax Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

Fax: +1(601) 282-9653

Please call Customer Service at +1(601) 282-9653.

An escrow account is used to make payments on your behalf for property expenses, such as real estate taxes and insurance premiums. We collect funds for your escrow account as part of your monthly mortgage payment.

An escrow analysis is a review of your escrow accounts to determine if the current monthly escrow payment is enough to pay taxes, insurance, and other bills when due. Escrow analyses are typically run annually based on your property tax payment cycle. Occasionally, the payment of taxes or insurance causes the escrow account to reach a negative balance, and it may be necessary to perform more than one analysis during the year.

Escrow accounts are required and cannot be waived on FHA (Federal Housing Administration), GRH (Guaranteed Rural Housing) or VA (Veteran Affairs) loans.

Escrow accounts on other types of loans, such as Fannie Mae or Freddie Mac loans, may be waived if certain conditions are met. Some basic conditions to determine eligibility for escrow waivers are: 

• The loan-to-value ratio of your loan must be 80 percent or less 
• There have not been any payments over 30 days late in the last 12 months 
• Loan is not in a Special Flood Hazard Area (SFHA)
• The loan cannot be in foreclosure, bankruptcy or loss mitigation

Note: If all conditions are met on a loan with required flood insurance, all escrows may be waived with the exception of the flood insurance. Other conditions and requirements may apply; however, if the above conditions are met, please download the Escrow Waiver Request Form from suncrestcontinental.com, complete it, and fax or mail it as directed.

Please note that an escrow waiver fee equal to 0.25 percent of the current principal balance or $150, whichever is greater, is charged. This fee will be charged unless not permitted by applicable state law.

Yes, an escrow account can be set up after the loan closes. Simply fill out the Escrow Account Set Up Request Form. Please include all required documentation when sending your request and fax or mail the request as directed.

As the bills for your real estate taxes and insurance premiums change, the amount needed to be collected every month also needs to be updated. Even on a fixed-rate loan the escrow payment may vary, causing a change in the total payment owed. Please see your escrow analysis for more information.

Escrow shortages generally occur when property taxes and/or insurance payments increase. Specific questions regarding tax amounts or homeowner's insurance should be directed to your local tax authority or your insurance agent.

The following are other common reasons for an escrow shortage:

• An increase in the tax or insurance bill. 
• Underestimation of the tax assessment on a new construction loan that was based on land only. 
• An unanticipated disbursement, such as a supplemental tax bill. 
• Force placed taxes or insurance.

Escrow shortages can be paid conveniently using MyLoans or mailed with your escrow shortage coupon to First Commercial Bank, 303 Memorial City Way, Houston, TX 77024.

A surplus is typically caused by a decrease in tax or insurance payments, but a surplus can also occur when too much has been collected for the escrow account in the previous year or at closing. It is possible to have a surplus, even if tax and insurance amounts have increased over the past year. When this occurs, the monthly escrow payment may still be increased to ensure there are enough funds to pay the increased taxes and insurance.

Note: If there is a minor surplus, instead of issuing a refund, the funds are used to reduce your monthly payment(s) . The surplus is divided by the number of months starting with the “new payment due date” and ending after the month of the “low point” in the escrow account. The new escrow payment is reduced for this number of payments. Please refer to your Escrow Statement to determine if the surplus was retained in your escrow account.

First Commercial Bank refunds escrow surpluses to the borrowers. Borrowers may cash their surplus check and use the funds in any manner they choose, including applying it to their loans.

If your loan is current and your escrow analysis is completed as part of the regular annual review cycle, your surplus check will be attached to the statement. If your escrow analysis was completed outside of the regular annual review cycle, the surplus check will be mailed 7-10 business days from when it was processed.

If your loan is past due, a surplus refund check will be disbursed when your loan is current.

If you are in bankruptcy and your account is contractually current, your refund check will be mailed separately 7-10 days from when it was processed. However, if your account is past due, your escrow surplus check will be disbursed when your account is current.

If you lost your surplus check after receiving it or it was stolen from you, please contact the Customer Service Department so we can place a stop payment on the check and reissue one to you.

Since we may already receive your tax information from your taxing authority, please call the Customer Service Department to discuss the information we may need from you

Submit a signed letter to First Commercial Bank confirming the repairs are complete and that you are satisfied with the work. Include any outstanding invoices and/or paid receipts for the repairs. Upon receipt of these items, we will order an inspection.

The letter can be faxed to (888) 342-1637, emailed to

servicingescrowholdback@suncrestcontinental.com or mailed to:

First Commercial Bank

Construction Department

Memorial City Mall

303 Memorial City Way, Houston, TX 77024

The inspection fee comes from the funds we are holding for the repairs, unless extra funds have been set aside for the inspection. You may be required to pay the inspector when he or she arrives to perform the inspection.