Skip to main content
  • ATM & Branch Locations
  • Customer Support
  • Personal
  • Business
  • Commercial
  • Personal
  • Business
  • Commercial
  • Home
  • Banking
    • Checking Accounts
    • Savings Accounts
    • Debit Cards
    • Credit Cards
    • Money Market
    • Certificate of Deposit (CD) Accounts
    • Health Savings Account (HSA)
    • IRAs and Education Savings Accounts
    • View Rates
    • Online and Mobile Banking
    • Foreign Currency Exchange
    • Overdraft Protection

    Health Savings Account (HSA)

    Looking for a way to help plan for healthcare costs? An HSA account can be a valuable tool toward that effort.

    Learn more

    We're here for you.

    Our bankers are here to provide superior customer service—whether at a branch, online, or over the phone. 

    GET HELP
  • Loans
    • Mortgage
      • Home Mortgage Loans
      • Mortgage Refinance
      • Get a Mortgage Quote
      • Mortgage Information Center
        • Homebuying Tips
        • Homebuying Process
        • Mortgage Qualification
        • Home Loan Process
        • Home Loan FAQs
        • Loan Servicing FAQs
        • Home Moving Tips
        • Facing Financial Hardships
        • Home Inspection FAQs
        • Real Estate Agent Benefits
        • Emergency Relief Center
    • Home Equity Solutions
    • Personal Loans
      • Auto Loans
      • Boat Loans
      • Motorcycle Loans
      • RV Loans
      • Snowmobile Loans
    • MyLoans

    Make your move.

    With a wide range of mortgages, we’ll design a home lending solution that’s perfect for you.

    Learn More

    MyLoans

    Make payments, view transaction history, review statements and more – right at your fingertips.

    Learn more
  • Investing
  • Resources
    • Financial Resource Center
    • Financial Calculators

    We’re here for you.

    Our bankers are here to provide superior customer service—whether at a branch, online, or over the phone. 

    Get Help

    Mortgage information center

    Educate yourself about one of the biggest financial decisions you’ll make in life.

    Learn More
Login
Contact Us
  • ATM & Branch Locations
  • +1(601) 282-9653
  • Customer Support
Personal Mortgage Information Center Emergency & Disaster Relief

Emergency & Disaster Relief

In times of emergency, First Commercial Bank has mortgage relief programs in place to help you while you get back on your feet.

First Commercial Bank is here to help.

Natural disasters can have a significant impact on many of our customers, their families, and their communities. We would like to reassure those of you affected that we are here to help you during this difficult time with emergency relief.

 

If your home is in a FEMA-disaster area, we have already added you to a list of customers who:

  • Are eligible for enrollment in a 90-day Disaster Relief Program—permitting three months of payment flexibility following the disaster declaration date and offering repayment solutions for those who cannot make up the payments during the impacted period. Please review the Disaster Relief Program Section for additional information.
  • Will not be charged any late fees for 90 days.
  • Will not have negative credit information reported to the credit bureaus for 90 days, ensuring your credit score won’t be affected by your missed payments. 

 

Disaster Relief Program

First Commercial Bank has a special, no-paperwork Disaster Relief Program that will offer you payment flexibility following the disaster declaration date and will help you manage the payments that will be due at the end of the 90-day period. If you choose to opt-in to the program, we will work with you on establishing a repayment plan and review all additional options. This includes financial hardship relief and many loan modification options that could potentially include term extensions, interest rate adjustments, and payment relief.

FAQs

Payment inquiries

Can First Commercial Bank waive my mortgage payment until I can get back on my feet?

Everyone’s case is different. We encourage you to call us to discuss your circumstance and options that may be available. Options will vary depending on your loan, your situation, and the investor or agency involved. However, if you are in a FEMA-designated area, for three (3) months following the disaster declaration date, or as long as your property remains in a FEMA declared disaster area, we will:

 

  • Automatically block negative credit reporting  
  • Automatically block late fees from being assessed on the account

 

If you are experiencing a hardship because you have been impacted by the disaster and are unable to make your mortgage payment, please call us at (800) 393-4887, Monday-Friday 8:30 a.m.-9 p.m.

Federal assistance

What type of government assistance is available to me?

Those impacted by disasters can find additional information regarding federal disaster assistance online at disasterassistance.gov or by calling (800) 621-FEMA (3362) or (800) 462-7585 for people with speech disabilities or hearing loss (TTY).

 

Additional information from the Department of Housing and Urban Development can be found online at hud.gov.

Insurance inquiries

How do I file a claim?

Claims are filed via your insurance provider. Please call your insurance agent/company immediately to report your loss.

I have received a check from my insurance company for damages to my home, but First Commercial Bank is a payee on the check. How do I get the check endorsed?

Please call our insurance claims department at (833) 806-2525. Representatives are available Monday-Friday 7:30 a.m.-8 p.m. ET.

I have filed a claim. How long will it take to receive the funds?

The processing of claims is dependent on multiple factors. Please contact the insurance claims department at (833) 806-2525, Monday-Friday 7:30 a.m.-8 p.m. ET for information specific to your account.

 

You can also access information on the insurance claims process on our Property Claim Center. Click here to set up your access and view full details on the process.

 

If this is your first time accessing the Property Claim Center website and you have not received an access code, please contact our insurance claims department at (833) 806-2525. Representatives are available Monday-Friday 7:30 a.m.-8 p.m. ET.

What happens if I was impacted by a flood, but don’t have flood insurance?

Those impacted by disasters can find additional information regarding federal disaster assistance online at disasterassistance.gov or by calling (800) 621-FEMA (3362) or (800) 462-7585 for people with speech disabilities or hearing loss (TTY).

 

Additional information from the Department of Housing and Urban Development can be found online at hud.gov.

©2024 First Commercial Bank
  • Privacy
  • Terms of Use
  • Site Map
  • Careers
Equal Housing Lender Member FDIC
Official banking and mortgage partner of the Detroit Pistons
Official banking and mortgage partner of the Detroit Pistons
One of the ten best commercial banks
One of the ten best commercial banks